Did you encounter Error Code 491 while downloading or installing the apps from Google Play Store? Don’t worry; you are not alone as many people have reported the same issue. This error code occurs in any android phone while downloading or installing the apps. Whenever the user faces this issue, a message appears on their mobile screen as
“[App Name] could not be downloaded due to an error. (491)”
If you are also facing the same issue, don’t worry. Here we will tell you about some usual ways to fix this issue, which include clearing of the Google Play Store cache, synchronizing your Google account, installing Google+, and restoring your device to factory settings.
Different Ways to Fix the Error Code 491
Below are the solutions that will help you fix the Google Play Store error 491. Let’s get started with the simplest one.
Method#1: Restart your Android Phone
This is the very first solution, which is recommended to deal with these types of issues. So, whenever you encounter an Error like 491, first of all, restart your Android phone. This will close all the running apps in the background and start the app from the beginning. You just need to press the power button for a few seconds and select the restart option from the menu.
Method#2: Clear Google Play Cache and Data
If the above method doesn’t work for you, wipe out the cache and data of the Google Play Store. Follow the below steps.
- Go to the Settings> Apps and select the Google Play Store.
- Now tap on Clear Data and Clear Cache option.
Method#3: Remove and Re-Add Google Account
Removing and adding the Google account is another effective method to fix the Error Code 491. Follow the below steps to do that.
- Go to the Settings> Accounts> and select the Google Account.
- Now tap on Remove Account.
- After removing the account, reboot the device and re-add your Google Account.
Method#4: Uninstall Updates for Google Play Apps
You can also uninstall the updates for Google Play Apps to check if the error is resolved or not. Follow the below steps to do that.
- Go to the Settings> Apps and select the Google Play Store.
- Now tap on Uninstall Updates.
- Repeat the process for Google Play Services.
Method#5: Delete your APN with Proxy
This is another possible solution for Error Code 491. Follow the below steps to do that.
- Go to the Settings> Network Connection> More Networks and Mobile Networks.
- Now tap on Access Point Names.
- Click on each APN and check if they have a proxy set.
- If you found any proxy set, then delete APN.
Method#6: Reset App Preferences
If you still find the same error on your phone, you need to reset the app preferences. Follow the below steps to do that.
- Go to the Settings>Apps>Manage Apps and then three dots on the top right corner.
- Now click on reset app preferences.
Method#7: Download APK
This method is not perfect but can be effective if you perform all the steps perfectly. Follow the below steps to download the APK.
- Go to Settings and click on the security button.
- Now again, go to the Unknown Sources and tap on the switch that shows it.
- After doing that, you can download the applications and other games from unknown sources, leaving the Google Play Store.
Method#8: Factory Data Reset
If all of the above methods are not working for you, this is the last option you can try. You have factory reset your mobile. Kindly back up all your data before doing that if you don’t want to lose your important data. Follow the below steps.
- Go to Settings> About Phone and click on Factory data reset.
Method#9: Use Android Repair Software
This is one of the best ways to solve the Google Play Store Error Code 491. You can use any Android Repair software to deal with any kind of error on Android. Android repair software also helps you to get out of the boot loop, errors in recovery mode, apps keep crashing, and settings have stopped.