The Android users face the Error Code: 911 while they are trying to update their app from the Google Play Store. It’s a simple error, which can be fixed in various ways. This will not allow you to download or update the apps on your phone without fixing them. This error can be due to poor Wi-Fi or cellular internet connection or due to insufficient cache memory to download or install the apps from Google Play Store. You will see an error message as
“[App Name] can’t be installed. Try again, and if the problem continues, get help troubleshooting. (Error Code:- 911)”
If you are also facing the same issue, you are at the right place. Here we will tell you about different ways which help you to resolve the Error Code: 911. You have to start with the first method and move on if your problem is not resolved.
Different Ways to Fix the Error Code: 911
If you are facing the Error Code: 911, don’t worry. Below are the four different ways to resolve the Error Code 911. Let’s get started with these ways without wasting any further time.
Method#1: Clear the Cache of Google Play Store
This is the simplest way to fix the error code: 911. You have to clear the cache of the Google Play Store. Follow the below steps.
- Go to the Settings>Apps>Google Play store and Tap on Clear data.
- Now Tap on the Clear cache.
- Repeat the process for Google Play Services.
Method#2: Uninstall Updates of Google Play Store
If the above method doesn’t work for you, try to update the Google Play Store. Follow the below steps.
- Go to the Settings>Apps and search for Google Play Store.
- Scroll down and find the Google Play Store and tap on it.
- Tap on uninstall the updates.
Now, try to download or update the apps from Google Play Store.
Method#3: Change your Internet Connection
If the issue is still there. Try to change your Wi-Fi connection. You have to resolve the poor connection issues to get rid of this problem. You can check this Wi-Fi on any other phone before changing the connection. If it’s not working on other devices as well, now you need to change your Wi-Fi connection. Change it and try to download or update the apps from Google Play Store.
Method#4: Use Mobile Data Network
If any Wi-Fi is not working for you to resolve the Error Code: 911, you can turn off your Wi-Fi and turn the Mobile data on. Try to update the apps using mobile data. It may take a long time to download or update a large number of files due to mobile data. So, if possible, try to download the big files using a Wi-Fi connection.
We hope our solutions have helped you resolve your problem. If you are still facing any problems let us know in the comments. We will try to respond to your query as soon as possible.